Center aims to improve ACS customer service

A Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction

In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...

Help Desk: Using AI to Improve Customer Service

HELPDESK is a software solution that enables a customer service organization to expand its first-tier problem-resolution capabilities without adding additional personnel or requiring additional training. It is an integrated approach to customer support, encompassing a diagnostic expert system, a hypertext reference facility, and a trouble-ticketing database system. The effectiveness of the syst...

New ambulance design aims to improve safety.

A new ambulance is helping deliver emergency medical care in a manner that is intended to improve safety for patients as well as providers, increase efficiency during patient care, decrease supply costs and provide better communication with hospital staff. The ambulance is a working proof of concept using a beta version of Ferno’s new modular iN∫Traxx component set. The ambulance was built for ...

Federal panel aims to improve health care.

Using Strategic Idleness to Improve Customer Service Experience in Service Networks

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